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Customer Threat to Return With AR-15

The Facts

An insured entertainment venue received a threat by a customer that he would return with his AR-15 and “shoot up the place” following an altercation he had with another customer.

Our Response

The insured received the following services:

  • Crisis Management Consultation
  • Coordination with law enforcement re: weapons check, 72- hour-hold
  • Retention of forensic psychologist to conduct a threat assessment of the customer and evaluate military discharge and PTSD
  • Contact with ATF to investigate threat and the VA to provide support to the customer
  • Support to management with DECISIONS.ACTIONS.WORDS

The Value

The value the insured received included: 

  • Crisis management and consultation 
  • Threat management
  • Employee emotional support