Verbal altercation at rental car counter between customer, who thought charges were excessive, and employee. Customer alleged racial abuse. Armed security responded. Customer claims officer reached for his gun. Another employee de-escalated the situation and the customer left. He returned a few days later claiming to have left an item behind. He again engaged in a loud confrontation and used his phone to video the event, claiming racial discrimination and that he had purchased a gun. Security escorted him off the premises. After speaking with CrisisRisk, the facility manager reached out to the customer and agreed to meet him off site over a meal. The manager learned the customer was moving @ 1 hour away and was looking for a job. The manager was asked by the customer if he would mentor him and help him find a job, which he did.
The insured received the following services:
The value the insured received included: