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Patient Threatens to "Shoot Up the Place"

The Facts

Two patients in rehabilitation have an altercation, allegedly involving racial slurs. One was removed from the program and facility. He returned threatening to 'shoot up the place'.

Our Response

The insured received the following services:

  • Immediate Crisis Management Consultation during which guidance was provided on communications/messaging, security enhancement, involvement of law enforcement 

The Value

The value the insured received included: 

  • Empowerment of leadership to make decisions and take action in accordance with best practices, while also positioning them to message appropriately to stakeholder groups