Passe au contenu principal

Customer Fired weapon Into Restaurant Claiming Poor Service

The Facts

Customer was dissatisfied with the service and fired shots toward the door. An employee, carrying a personal weapon, shot back through the door, hitting the perpetrator who was taken to the hospital with serious injuries, and then arrested.

Our Response

The insured received the following services:

  • Crisis Management Consultation
  • No injuries to employees or other customers
  • Guidance provided on evidence preservation and documentation

Our Coverage

  • Crisis Management Services

The Value

The value the insured received included:

  • Insured was guided on importance of preserving video surveillance and police report, and checking in with employees to ensure they feel safe coming to work