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Brandishing - 'Finishing Off the Target' in the Emergency Department

The Facts

Two people involved in an altercation. One is brought into the ED.  Sudden commotion and disruption in the ED when the individual involved in previous altercation returns, with others, to “finish off” his target. Staff was traumatized by brandishing of weapons, as were other patients and family members witnessing the attack. Law enforcement, media involvement.

Our Response

The insured received the following services:

  • Investigation
  • Psychological First Aid for hospital employees
  • Victim Family Support
  • Crisis Communications Support: message mapping for all stakeholders
  • Security Recommendations
  • Media Management

Our Coverage

  • Psychological First Aid
  • Crisis Management
  • Crisis Communications
  • Investigation Services

The Value

The value the insured received included:

  • Brand and reputation support for insured
  • Preservation of evidence for future litigation
  • Emotional support for employees