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The Facts

The Shooter, a former employee, was targeting a specific employee who was not on-site at the time. He killed two men and seriously injured another. One was allegedly dating the employee he was targeting; the other was a bystander. He subsequently shot a third employee outside when he was confronted. The shooter was killed by police after refusing to surrender.

Our Response

The insured received the following services:

  • Crisis Management and Support of Leadership
  • Crisis Communications - Stakeholder identification and message mapping;
  • Use of Crisis Circles and Crisis ABCs™ to guide DECISIONS.ACTIONS.WORDS
  • Guidance on coordination with law enforcement, clean-up, security, access controls
  • Investigation/Pre-Suit Legal 
  • Open-Source Intelligence Monitoring
  • Psychological First Aid for impacted employees, patrons, victims and their families

Our Coverage

  • Business Interruption
  • Clean-Up and Restoration Counseling / Psychological First Aid
  • Crisis Management 
  • Funeral Expenses 
  • Investigation 
  • Pre-Suit Legal

The Value

The value the insured  received included:

  • Impacted employees, patrons, victims and families were supported, earning good will for insured
  • Privileged investigation assistance with stakeholder identification and message mapping
  • Guidance to ensure accuracy of messaging and strategy for press conference
  • Assistance with outreach to victim families to arrange counseling and payment of funeral
  • Leadership support