Our Claims Service
In an uncertain world, you need the assurance of an insurance partner who can calmly and expertly support you through a seamless and efficient claims process.
Our empowered claims team works closely with you and our underwriters to understand the complexity and impact of each unique claim, so we can deliver proactive, flexible and tailored solutions that create value and materially improve outcomes.
A dependable, high quality claims service has been at the heart of our business for three decades.
Our Claims Service Standards outline our approach to the claims handling process and represent our commitment to delivering exceptional claims service by focusing on five key areas:
Expertise, Responsiveness, Partnership, Fairness, Accountability.
LMF Market People Awards
2024 Claims Team of the Year
Zywave
2023 Cyber Claims Team (Insurer or MGA) Award
British Insurance Awards
2022 Claims Initiative of the Year - Insurer
Insurance Insider Honours
2022 Claims Service Award
2021 & 2020 Cuthbert Heath Award (Claims and Losses)
Advisen
2021 & 2020 Cyber Risk Pre-Breach Team Award
2021 Cyber Risk Insurer Award
Reactions London Market Awards
2020 Excellence in Claims Service Award
Gracechurch London Claims Monitor
2017-2024 Gracechurch Service Quality Marque (SQM) Award
We are proud to have been awarded the Gracechurch Consulting Outstanding Service Marque for claims services for the 8th year in a row.
As of December 2023, Beazley ranks in the top 5 carriers for Claims service by London-based brokers, according to the Gracechurch London Claims Monitor. As a leader in the market on commerciality and expertise, brokers have praised our efficiency, communication and technical expertise.
“Excellent communication, knowledgeable, quick to respond, great commitment to client service.”
“Expertise, great communication skills, friendly & approachable, nothing is ever too much trouble.”
“Commercially astute, good communicators and take the lead when needed.”
Fairness
"From the beginning to the end of the process, Beazley was on my side, and I felt they were eager to help and deal with the issues that came up through the process. I have not had to use E&O insurance before, but I have had to deal with other types of insurance. This is the first time that I have been completely satisfied with an insurance company. It is not possible for any insurance company to have done a better job.”
Jason Smeland, CEO, Lenape Valley Engineering
Expertise
"Beazley is an excellent partner, active in providing broad support for each potential claim in the form of consultation, legal advice, and ideas to mitigate risk and cost. The team we work with is knowledgeable, responsive, friendly and very professional."
Tonya Fletcher, SPHR, SHRM-SCP –Labor Compliance Manager, FrankCrum
Responsiveness
I appreciate how on top of everything you are. I don’t usually get such personal service from other carrier adjusters."
Linda McGuiston, Klein Agency LLC/Land Design Insurance Group
Partnership
"I honestly feel like a special client of Beazley’s, and I trust that this relationship will continue as long as I am here. I wouldn’t want it any other way."
Borton-Lawson, Engineering Architecture
Accountability
"In addition to being equitable, timely and fair, we have found that dealing with the claims team at Beazley has added value to our claims process. Given the depth and breadth of their client portfolio; Beazley has been able to leverage their experience and provide insight into our claims process which has helped us reach better outcomes.“
Christopher McCormack, Head of Group Insurance and Risk for RELX
While 2023 was a breakout year for generative AI, we expect 2024 to bring even more adoption and novel uses of AI technology.
From the impact of economic inflation to the volatility of social inflation, today’s claims landscape is trickier to manage than ever.
The industrial revolution saw humanity create machines that could replicate and enhance human effort. Machines replaced muscles and the world’s productive capabilities expanded exponentially. Artificial intelligence (AI) holds the same potential.