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Claims

It is not what we do, but how we do it that drives our difference.

Our claims team play a key role in the relationship with policyholders and take a personal and progressive approach to managing each and every claim because they understand that businesses, large and small, are run by real people, feeling real impact. They work hard to ensure clients get the best solution quickly, feel supported at every step, even if that means challenging the status quo and exploring new ways of doing things. Simply put, they are here to enable our clients to get back to doing what they do best.

Being bold, Striving for better and doing the right thing are the values that drive our everyday interactions and with 220 claims professionals, in 7 countries and more than 20 offices we bring our values to life through the following behaviours:

    Expertise

    Demonstrating Expertise to provide guidance and insight.

    Responsive

    Being Responsive by adapting to client needs.

    Partnerships

    Building Partnerships that respond to the claims lifecycle.

    Fairness

    Delivering Fairness with open communications to discuss the policy contract.

    Accountability

    Showing accountability through open and transparent communications.

What Makes Us Different?

In an uncertain world, you need the assurance of an insurance partner who can calmly and expertly support you through a seamless and efficient claims process.

Our empowered claims team works closely with you and our underwriters to understand the complexity and impact of each unique claim, so we can deliver proactive, flexible and tailored solutions that create value and materially improve outcomes.

We are proud to have been recognised for the service we provide through a number of independent industry award bodies including:

  • Gracechurch
    2017-2024 Winner of the Gracechurch Service Quality Marque (SQM)

    Zywave
    Winner of the 2023 Cyber Claims Team (Insurer or MGA) Award

    Insurance Insider Honours
    Winner of the 2022 Claims Service Award
    Winner of the 2021 & 2020 Cuthbert Heath Award
    (Claims and Losses)

    British Insurance Awards
    Winner of the 2022 Claims Initiative of the Year - Insurer

    Advisen
    Winner of the 2021 & 2020 Cyber Risk Pre-Breach Team Award
    Winner of the 2021 Cyber Risk Insurer Award

  • We are proud to have been awarded the Gracechurch Consulting Outstanding Service Marque for claims services for the 8th year in a row
    As of December 2023, Beazley ranks in the top 5 carriers for Claims service by London-based brokers, according to the Gracechurch London Claims Monitor. As a leader in the market on commerciality and expertise, brokers have praised our efficiency, communication and technical expertise.

Customer Testimonials

After every claim we ask our customers for feedback on how well we did and more importantly, what we could do better. Here are just a couple of endorsements we have received recently:

Please do not hesitate to contact our team in the event of a claim or if you require further information.