Disconnect Challenges Insurers
A disconnect remains between what the digital health & wellness industry says and what it does in terms of risk and insurance protection.
On the surface all is well.
However:
Many digital health & wellness businesses set insurance budgets at the beginning of the year. With costs rising across the board, including for essential covers like workers’ comp, there is less cash available for discretionary covers.
This often means that when there are competing priorities, businesses won’t purchase insurance unless they are contractually obliged by an investor, a partner or regulator.
But lift the hood and there is more to this than cash.
Many tech entrants into the healthcare space do not recognise they have a duty of care – seeing service users as paying customers rather than vulnerable patients.
“The thinking goes - we run algorithms, we deliver data for diagnosis, or we provide network navigation, so we have no duty of care to the patient. This is wrong – plaintiffs will argue, and courts will likely find a duty of care."
Evan Smith
Product Leaders, Global Healthcare, Specialty Risks, Beazley
The reality is that while a small proportion of boards may be naïve or in denial, most will recognise there could be an exposure, but often won’t buy cover until an incident or claim forces them to act.
Keri Marmorek
Claims Team Leader, Healthcare Claims
5 ‘Moderately confident’ and ‘Very confident’ answers combined.