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Security Guard and Employee Shot by Customer

The Facts

While security was clearing the building at closing time, a customer didn't want to leave. A physical altercation ensued leading to a shot fired which injured the contracted security guard and an employee. 

Our Response

The insured received the following services:

  • Crisis Management Consultation with leadership related to decisions, actions and communications needed with respect to impacted stakeholders, enhanced security

Our Coverage

  • Crisis Management Services
  • Open source intelligence
  • Guidance on security enhancement

The Value

The value the insured received included:

  • Leadership support; guidance on enhanced security and counseling