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The Facts

An insured processing facility was located in a high crime neighborhood. Employees were becoming noticeably more aggressive. Upon termination, many walked out the door angry. Rival gang members were employed at the same facility.

Knives and box cutters were commonly found, with employees responding they were needed for self defense. Employee was killed away from the insured premises by another employee whilst walking home. While not a covered event, this was treated as a Circumstance under the policy.

Our Response

The insured received the following services:

  • A Crisis Management Consultation
  • Assistance with threat of violence risk identification
  • Security recommendations
  • Behavioral Risk Program recommendations
  • Crisis Communications support
  • HR hiring practices review, resulting in screening recommendations

The Value

  • Understanding how to communicate with employees who were afraid to come to work
  • Steps to be taken to reduce risk of hiring gang members and bad actors
  • Guidance on how to make the environment more safe