Kontakt

Eine Beschwerde einreichen

Falls Sie eine Beschwerde einreichen möchten, können Sie sich zunächst an Ihren Makler wenden. Alternativ können Sie uns unter den folgenden Kontaktdaten kontaktieren:

Rosental 4 
80331 München 
Deutschland 
Telefon: +49 (0)89 4520 54900
beazley.complaints@beazley.com 

Eine natürliche Person kann jederzeit und ohne vorherige Beschwerde bei dem zuständigen Versicherer eine Beschwerde an die BaFin richten.

Das Eidgenössische Institut für Finanzdienstleistungen

Bundesanstalt für
Finanzdienstleistung (BaFin)
Graurheindorfer Straße 108
53117 Bonn
Deutschland

Telefon: +49 (0)228 29970299 

http://www.bafin.de/EN/Consumers/ComplaintsContacts/ComplaintsToBafin/complaintstobafin_node.html

Making a Complaint

At Beazley, we are committed to handling your complaints transparently, efficiently and as quickly as possible, in accordance with the recommendations of the French Prudential Supervision and Resolution Authority (ACPR).

What is a complaint?

A complaint is the expression of dissatisfaction with Beazley, or someone acting on our behalf. Requests for information, explanations, documents, or claims for compensation are not considered complaints.

How do I make a complaint?

You can submit your complaint in writing, using one of the following means:

By mail:
Beazley Solutions International Ltd
Tour Ariane
5 Place de la Pyramide
92800 Puteaux

By e-mail: beazley.complaints@beazley.com 
By phone: +33 (0)1 70 81 59 20

If you express your dissatisfaction orally (by telephone or in person) and an immediate solution cannot be found, we will invite you to formalise your complaint in writing to ensure that it is dealt with appropriately.

Handling times

Acknowledgement of Receipt: We will acknowledge receipt of your complaint within 10 business days of it being sent.

Response: A reasoned, clear response will be provided to you within a maximum of two months from the sending of your complaint.

In the unusual circumstances that these deadlines cannot be met, we will inform you of the reasons for the delay and the estimated time for the response.

Mediation

If you are not satisfied with the answer given or if you have not received a response within the deadline, you have the option of referring the matter free of charge to:

The Mediation of Insurance
TSA 5011075441 
Paris Cedex 09 
France
Web site: www.mediation-assurance.org

The Ombudsman is able to deal with complaints from natural persons who hold an insurance contract.

Making a Complaint

In the event you wish to make a complaint, you may contact your broker in the first instance. Alternatively, you can contact us using the following details: 

Avenida Diagonal 209-211
Torre Glories. Planta 28
08018. Barcelona
Spain

Telephone: +34 935 249 950
beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to Dirección General de Seguros y Fondos de Pensiones /

Directorate General of Insurance and Pension Funds

Paseo de la Castellana, 44
28046 Madrid
Spain
Tel: 902 19 11 11
www.dgsfp.mineco.es/reclamaciones

Complaints from individuals and corporate entities may be referred to the insurance regulator, the Directorate General of Insurance and Pension Funds (DGS). The DGS deals with complaints in respect of mass risks written by local and EEA insurers.

To find a broker relations team member near you, hover over the representative's name for their contact information.

Making a Complaint

In the event you wish to make a complaint you may contact us on: 

22 Bishopsgate
London
EC2N 4BQ
United Kingdom

Tel: +44 (0)20 7667 0623
Fax:+44 (0)20 7082 5198

beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to:

Head office and office for German speakers:

Ombudsman of Private Insurance
In Gassen 14
Postfach 181
8024 Zurich
Switzerland

Tel: 044 211 30 90
Fax: 044 212 52 20

E-mail: help@versicherungsombudsman.ch

Branch office for French speakers:

Ombudsman of Private Insurance
Chemin des Trois-Rois 2
Case postale 5843
1002 Lausanne
Switzerland

Tel: 021 317 52 71
Fax: 021 317 52 70

E-mail: help@ombudsman-assurance.ch

Branch office for Italian speakers:

Ombudsman of Private Insurance
Via Giulio Pocobelli 8
Casella postale
6903 Lugano
Switzerland

Tel: 091 967 17 83
Fax: 091 966 72 52

E-mail: help@ombudsman-assicurazione.ch

Making a Complaint

In the event you wish to make a complaint you may contact us on:

65 Memorial Road (The Rutherford Building) Suite 320
West Hartford
Connecticut, 06107 USA
Tel: +1 (860) 677 3700
Fax: +1 (860) 232-3258
us.complaints@beazley.com

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your relevant / local Department of Insurance for consideration.

Making a Complaint

In the event you wish to make a complaint you may contact us on:

First Canadian Place
100 King Street West
Suite 4530
P.O. Box 328
Toronto, Ontario M5X 1E1
Canada

Telephone: +1 (416) 601 2155
Fax: +1 (860) 679 0247
beazley.complaints@beazley.com

If your policy is written through Lloyd’s then should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Lloyd’s Underwriters
Complaints Officer
Royal Bank Plaza South Tower, 200 Bay Street Suite 2930
P.O Box 51 Toronto, Ontario
M5J 2J2

Tel: 1-877-455-6937
Email:info@lloyds.ca

Ultimately, should you remain dissatisfied with Lloyd's final response, or with our response if your policy is insured directly with us, you may, if eligible, refer your complaint to the General Insurance OmbudService (GIO).  Their contact details are:

Tel: 1-877-225-0446
www.giocanada.org

Dépôt d’une réclamation

Pour déposer une réclamation, vous pouvez nous contacter aux coordonnées suivantes :

First Canadian Place
100 King Street West
Suite 4530
P.O. Box 328
Toronto, Ontario M5X 1E1
Canada

Télephone: +1 (416) 601 2155
Téléc: +1 (860) 679 0247
beazley.complaints@beazley.com 

Si votre police est rédigée par Lloyd’s, si vous restez insatisfait de la réponse reçue de notre part, vous pouvez, si vous le souhaitez, référer votre plainte à votre Lloyd’s. Lloyd’s enquêtera sur l’affaire et fournira une réponse finale. Les coordonnées de Lloyd sont les suivantes: 

Lloyd’s Underwriters
Complaints Officer
Royal Bank Plaza South Tower, 200 Bay Street Suite 2930
P.O Box 51 Toronto, Ontario
M5J 2J2

Tel: 1-877-455-6937
Email:info@lloyds.ca 

Si vous n’êtes pas satisfait(e) de notre réponse, vous pouvez soumettre une réclamation à: General Insurance OmbudService (GIO). www.giocanada.org.

Making a Complaint

In the event you wish to make a complaint you may contact us on: 

138 Market Street, #03-04
Capita Green
Singapore 048946
Telephone: +65 6576 6288
Fax: +65 6636 1216
beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, be eligible to refer your complaint to the local Ombudsman / EDR in your country.  Details will be provided in your policy wording.

Making a Complaint

In the event you wish to make a complaint you may contact us on:

1221 Brickell Avenue
Suite 1740
Miami, FL
33131
USA

Telephone: +1 (786) 843 3200
Fax: +1 (860) 679 0247
us.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your relevant / local EDR for consideration.