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The Facts

Disgruntled customer attacked female security guard at the insured’s premise. Guard tazed and pepper-sprayed the individual. Customer  arrested.

Our Response

The insured received the following services:

  • Guidance on DECISIONS.ACTIONS.WORDS needed to support impacted security guard and employees who were traumatized by the event

The Value

The value the insured received included: 

  • Guidance on supporting impacted stakeholders, improving the likelihood of reduced employee turnover
  • In reviewing what occurred, security practices were evaluated and enhancement to procedures were made